Delete your Assetra AI account and data.

1. Open the Assetra AI app and sign in.
2. Go to Account → Profile details and tap Delete account.
3. Type DELETE to confirm.

If you subscribed through the App Store or Google Play, cancel that subscription in the store first; the app tells you if this is needed. A subscription bought on our website stops renewing automatically when you delete your account.

If you cannot use the app, email support@assetraco.com from the address on your account, with the subject “Delete my account”. We may ask you to confirm the request before we delete the account.

Your account is closed immediately: you are signed out everywhere and can no longer sign in. Your data is then permanently deleted within 30 days. After that, you can create a new account with the same email address.

• Your name, email address, phone number, country and password.
• Your Google and Apple sign-in links. For Sign in with Apple, we also ask Apple to end the app’s access to your Apple ID.
• Everything you created or uploaded: images, videos, Video Studio projects, scripts, voiceovers, voice recordings and cloned voices, captions, uploaded music, social posts, and video profiles, together with the files we stored for them.
• Your support conversations and the screenshots you attached.
• Your notifications and the devices registered for push notifications.
• Payout details you saved for referral earnings.

Some records are kept after deletion. They are no longer linked to your name, email address or phone number, except where noted.

• Payment, subscription, credit and store-purchase records, for accounting, tax, refunds and disputes, for as long as the law requires. A payment record can include the email address used to pay.
• If you ever paid us, your name, email address, phone number and country, kept separately for 13 months after you delete your account and then deleted. A refund request or payment dispute can arrive months after a charge, and this lets us match it to your payment and usage records.
• Security records, to protect accounts and prevent fraud. Sign-in records are deleted after 13 months. Security records tied to a payment are kept with that payment record.
• Usage records, such as credits used, what each generation cost and free-trial use, for refunds, disputes and abuse prevention. They contain no content you created.
• Referral commission records, for payout accounting.
• Unsubscribe records: if you unsubscribed from our emails, your address stays on our do-not-email list so it is never emailed again.

You do not have to delete your account to delete your data.

• Delete individual images, cloned voices, uploaded music, Video Studio projects and video profiles from their screens in the app.
• Remove or change your phone number in Account → Profile details.
• For anything else, such as your support conversations or all of your creations at once, email support@assetraco.com from the address on your account and tell us what to delete. We respond within 30 days.