How Assetra AI handles account, usage, and generation data.

We may collect information such as:

• Account details like your name, phone, email address, and authentication data.
• Billing details and subscription metadata associated with your plan or purchases.
• Prompts, uploaded files, generated outputs, and workflow settings you submit.
• Usage logs, job history, device or browser signals, and abuse-prevention telemetry.
• Support messages and troubleshooting information you send to us.

We use information to operate, secure, and improve the service, including to:

• Authenticate users and maintain accounts.
• Process generations, media workflows, and background tasks.
• Manage subscriptions, credits, checkout, and payment reconciliation.
• Prevent fraud, abuse, unauthorized access, and policy violations.
• Provide support, fix bugs, monitor reliability, and improve the product.

Assetra AI relies on third-party service providers for functions such as payment processing, cloud infrastructure, file storage, media processing, analytics, customer support, and AI generation. Information may be shared with those providers when needed to deliver the service you requested.

For example, payment-related data may be processed by payment providers used at checkout, and prompt or media content may be transmitted to AI or processing providers involved in a requested workflow.

Prompts, uploads, and generated results may be stored and processed so we can run jobs, display results, support retries, investigate failures, prevent abuse, and maintain the expected user experience of the platform.

We keep records related to subscriptions, topups, credit grants, deductions, expiries, refunds, and related audit trails as needed for platform operations, customer support, accounting, fraud prevention, and dispute handling.

We retain information for as long as reasonably necessary to provide the service, meet legal or accounting obligations, investigate misuse, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational measures to protect information, but no method of transmission or storage is completely secure. You are also responsible for protecting your account credentials and authorized access to your devices.

Because Assetra AI and its service providers may operate in multiple regions, your information may be processed or stored outside your country of residence where permitted by applicable law.

Depending on applicable law, you may have rights to request access, correction, deletion, or restriction of certain personal information. To make a privacy-related request, please use the support channels made available through your Assetra account or official account communications.